Efing Whirlpool

Water heater flamed out again this morning. Fine, time to see if Whirlpool has a solution for this problem that has been going on for years. Call customer service and the first thing Robo-cop wants me to do is tell them my phone number. WTF? Everybody and their dog all over the world has caller ID and these clowns can't figure out what my phone number is? This isn't good. I get to a person in short order, who transfers me to 'water heater technical support' where I get to listen to some horribly distorted muzak. Why do they do that? Is it because they are too cheap to buy a decent radio? Or is it a deliberate attempt to drive people away?

Whatever. After a few minutes Robo-cop comes back on the line and asks if I would like to have them call me back instead of just waiting. Sure, that would put a stop to the noise coming out of my phone. And hey, it appears Robo-cop knows my phone number after all. Bozos.

A few minutes later I get a call back and the operator starts interrogating me: name, rank, serial number, address, blah, blah. I answer her first couple of questions, but then I tell her no more, I want to talk about the water heater. We exchange a bit more and then it becomes apparent that they still don't have a solution for this problem. Call me when you have one.

I suspect there is a 'weak' electrical connection somewhere between the controller and the sensor and any little change in temperature causes the connection to fail which causes the controller to flag the sensor as bad. Then I come out and glare at it, and the connector contracts in fright, contact is restored and the water heater lights up again.

I could be wrong about all this, but I can't imagine what else could be causing these intermittent failures. I suppose it's time to get out the soldering iron and make some new connections.