I recently dealt with customer support at three different companies. I was amazed when all three problems were resolved quickly and efficently. It was such an unusual occurence I thought I should at least mention them in my blog.
My wife's digital camera went on the fritz. No picture on the screen in camera mode. Screen works fine for viewing old pictures. Try taking a picture with the optical viewfinder. Camera takes a picture, but viewing it only gives you a black screen. Look on the net, see if we can get it fixed. What's this? Canon has a recall out on this particular camera. Something about humidity or a shock causing a solder joint to fail. Email exchange with Canon produces a UPS mailing label that I print and tape to the box. Carry it to downtown Hillsboro to drop it in the UPS drop box, but the UPS driver stops at the corner and I just hand it to him. A week or two later the camera reappears, fixed, and no charge. Good job Canon!
Our kitchen sink is leaking. It has a single handle control typical of kitchen faucets. The handle swings side to side for temperature control and up and down for volume. The handle is loose. I have tightened the screw a couple of times, but it keeps coming loose. Makes it difficult to figure out if it is really in the turned off position, which is why it leaks. At least that's my theory. Fooling with the handle can make it stop leaking. Email Delta, ask for help. I am thinking that a new handle might just be enough to solve the problem. They say they will send me a new part. They don't specify just what part they are sending. A week or two go by and a big box shows up on my door step. They sent me an entire new faucet! Massive overkill, but hey, I should be able to fix it with this. Good job Delta!
Drive wheel on the Cuisinart blender broke. This is the part that sticks out of the top of the base and engages its' mate on the bottom of the blending jug. Write to Cuisinart. No reply. (Well, I did get a phone call but only after the problem was resolved.) Call Cuisinart expecting a miserable experience. Surprise, no noticeable delay before I am talking to someone. However, they do not stock the part anymore. They claim the blender is nine (9!) years old. That's a little hard to believe, seems like we've only had it a couple of years, but who knows? Maybe it is nine years old. Maybe it sat on a warehouse shelf for five years. Maybe it's counterfeit. Maybe it has been hiding in our pantry for nine years. Whatever. Cuisinart has no parts for it. Back to the web, and presto! More web sites selling parts for Cuisinart blenders than you can shake a stick at. Found one site that made it very easy to find and order the part. It was like one click for each step: Cuisinart, Blender, Model, Clutch, Estimate Shipping, Order, fill in form with Google AutoFill, pay $16 with PayPal. Done. Kind of expensive for such a dinky little part, but it might enable us to get another nine years out of the blender. Good work doesn't come cheap. Somebody put in some serious effort on that web site. Good job
SmallAppliance.com!
Update February 2016. Replaced missing pictures.
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